About the role
Answer shopper questions via live chat and email. No experience needed — full training provided.
This is a fully remote role — you can work from anywhere in Malaysia. At Cendana Retail, you'll join a team that values ownership, clear communication and doing right by our customers. Interviews are held online via Google Meet.
Key responsibilities
- Respond to customer queries via chat and email
- Resolve issues quickly and empathetically
- Log cases accurately in our helpdesk
- Share customer insights with product teams
Requirements
- SPM/Diploma/Degree in any field
- Good command of Bahasa Malaysia and English
- Patient, positive and solution-oriented
- Based in Malaysia with a reliable internet connection
Skills
Benefits
- 100% remote — work from anywhere in Malaysia
- EPF, SOCSO & EIS contributions
- Internet & equipment allowance
- Medical coverage